Aug 1st, 9:45 AM - 10:45 AM


The Impact Of Gender, Age and Education Related To Leadership Competencies Needed For Success As A Hotel General Manager


This study explored the leadership competencies necessary for hotel general managers. Exploratory factor analysis extracted six leadership competency components. The findings showed that team building and ethics, leadership skills, and communication skills were the most important leadership competencies. In contrast, flexibility and strategic orientation were the least important leadership competencies for hotel general managers. There were significant differences between leadership competencies necessary for success versus hotel general managers’ age and education. On the other hand, no significant differences were found between leadership competencies needed and hotel general managers’ gender.