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Abstract

This study revisits the dimensional structure of the brand loyalty construct. Following recent developments in loyalty studies, this research conceptualizes loyalty as a four-dimensional construct, comprised of cognitive, affective, conative, and behavioral loyalty. It is proposed that the first three dimensions collectively form a higher order factor, namely attitudinal loyalty, which then leads to behavioral loyalty. However, this conceptualization is not supported by the data. Alternatively, a modified model, based on the traditional conceptualization that attitudinal loyalty is a first-order, one-dimensional construct was found to better fit the data. Thus, this study revalidates the traditional two-dimensional conceptualization of loyalty. It also contributes to the literature by introducing and validating a 5-item attitudinal loyalty measure.

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RECONCEPTUALIZING BRAND LOYALTY: ITS CONCEPTUAL DOMAIN, COMPONENTS, AND STRUCTURE

This study revisits the dimensional structure of the brand loyalty construct. Following recent developments in loyalty studies, this research conceptualizes loyalty as a four-dimensional construct, comprised of cognitive, affective, conative, and behavioral loyalty. It is proposed that the first three dimensions collectively form a higher order factor, namely attitudinal loyalty, which then leads to behavioral loyalty. However, this conceptualization is not supported by the data. Alternatively, a modified model, based on the traditional conceptualization that attitudinal loyalty is a first-order, one-dimensional construct was found to better fit the data. Thus, this study revalidates the traditional two-dimensional conceptualization of loyalty. It also contributes to the literature by introducing and validating a 5-item attitudinal loyalty measure.