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An extended case study in planning in a human services agency: A history of human services of Morgan Memorial Goodwill Industries, Inc.

William Thomas McCarriston, University of Massachusetts Amherst

Abstract

This work examines planning as a determinant in the history of the development of human services at Morgan Memorial Goodwill Industries, Inc. of Boston Massachusetts. The lives of the founding fathers are examined in some detail as are the social and economic times of the founding of the organization. The philosophical development of Morgan Memorial and that of Edgar James Helms as well as a synopsis of treatment of the poor from Judeo-Christian times is also related. Presented in some detail are the successes of the agency, its failures and opportunities lost throughout its 95 year history, against a tapestry of planning where evident. The work is a chronology of the founding, early life, maturing of the agency and concludes in its final chapter with the development of the wide array of present day services which have placed Morgan Memorial in a leadership position in the Commonwealth of Massachusetts among human services agencies. Research materials included the organization's published annual reports, board of directors' meeting minutes, autobiographical and collateral historic materials. Oral history from Rev. Henry E. Helms, Emil M. Hartl, Ph.D., and observations by this writer in more than twenty years with Morgan Memorial are also incorporated. It is expected that the reader will be convinced that planning in a human service agency is vital to its orderly growth and development.

Subject Area

History|Social structure

Recommended Citation

McCarriston, William Thomas, "An extended case study in planning in a human services agency: A history of human services of Morgan Memorial Goodwill Industries, Inc." (1991). Doctoral Dissertations Available from Proquest. AAI9132885.
https://scholarworks.umass.edu/dissertations/AAI9132885

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