CHOICE MATTERS - ENROLLEES VIEWS OF THEIR HEALTH PLANS
Publication Date
1995
Journal or Book Title
HEALTH AFFAIRS
Abstract
Enrollees' views of their health plans and physicians are important measures of the performance of the health care system. The Commonwealth Fund's 1994 survey of 3,000 adults in fee-for-service and managed care organizations documents enrollees' experiences with choosing a plan and satisfaction with that plan. Fee-for-service enrollees were more satisfied with their plan's access to and quality of care; managed care enrollees were more satisfied with their plan's cost, paperwork, and coverage of preventive care. The survey also found a high rate of involuntary plan changing, limited choice of physicians, and low levels of satisfaction among low-income managed care enrollees.
DOI
https://doi.org/10.1377/hlthaff.14.2.99
Pages
99-112
Volume
14
Issue
2
Recommended Citation
DAVIS, K; COLLINS, KS; SCHOEN, C; and MORRIS, C, "CHOICE MATTERS - ENROLLEES VIEWS OF THEIR HEALTH PLANS" (1995). HEALTH AFFAIRS. 58.
https://doi.org/10.1377/hlthaff.14.2.99