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The Just Culture, Second Victimization and Clinician Support: An Educational/Awareness Program

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dc.contributor.advisorRaeann LeBlanc
dc.contributor.advisorRaeann LeBlanc
dc.contributor.advisorJoan Roche
dc.contributor.advisorLaura Rossi
dc.contributor.advisorLeBlanc, Raeann
dc.contributor.advisorRoche, Joan
dc.contributor.authorButler, Shawna M
dc.contributor.departmentUniversity of Massachusetts Amherst
dc.contributor.departmentDoctor of Nursing Practice
dc.contributor.departmentPublic Health Nurse Leader
dc.date2024-01-22T14:08:03.000
dc.date.accessioned2024-04-26T19:36:51Z
dc.date.available2024-04-26T19:36:51Z
dc.date.issued2015-01-01
dc.date.submittedMay
dc.description.abstractDue to the continued numbers of medical errors and unexpected patient outcomes, the student project manager identified the collateral damage that health care providers involved in the patient care events experienced while acting as a risk manager at one medical center. This concept is referred to as "second victimization". The patient and/or family are the primary victims of errors and unexpected outcomes, but the close second is that of the clinician caring for the patient. As a result of this, the concern for the needs of these second victims was considered. A review of the literature was conducted. The review supported the concept of organizational support systems that provide the second victims with emotional and professional support during these challenging times. Medically Induced Trauma Support Services (MITSS) created an evidence based toolkit for initiating a clinician support program at any facility. The literature and the MITSS toolkit were utilized to create a plan, budget, evaluation and timeframe for a pilot program educating and making clinicians aware of the need for a clinician support program at Massachusetts General Hospital in Boston. Twenty potential participants were identified by a nomination process and invited to participate. Eleven completed the program in its entirety (pre-survey, educational program, and post-survey). Each member (100%) reported their knowledge increasing on second victimization and just culture as a result of the program. A significant number reported their interest in being part of a future peer support program. It is the hope of the student project manager that this pilot serves as a foundation for a future clinician support program.
dc.identifier.doihttps://doi.org/10.7275/7062517
dc.identifier.urihttps://hdl.handle.net/20.500.14394/38089
dc.relation.urlhttps://scholarworks.umass.edu/cgi/viewcontent.cgi?article=1049&context=nursing_dnp_capstone&unstamped=1
dc.rights.urihttp://creativecommons.org/licenses/by-nc-nd/3.0/
dc.source.statuspublished
dc.subjectclinician support
dc.subjectprovider support
dc.subjectcare for the caregiver
dc.subjectsecond victim
dc.subjectjust culture
dc.subjectadverse event
dc.subjectNursing
dc.titleThe Just Culture, Second Victimization and Clinician Support: An Educational/Awareness Program
dc.typeopen
dc.typearticle
digcom.contributor.authorisAuthorOfPublication|email:smbutler@partners.org|institution:University of Massachusetts Amherst|Butler, Shawna M
digcom.identifiernursing_dnp_capstone/49
digcom.identifier.contextkey7062517
digcom.identifier.submissionpathnursing_dnp_capstone/49
dspace.entity.typePublication
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