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Look who's talking now: Implications of AV's explanations on driver's trust, AV preference, anxiety and mental workload

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dc.contributor.authorDu, Na
dc.contributor.authorHaspiel, Jacob
dc.contributor.authorZhang, Qiaoning
dc.contributor.authorTilbury, Dawn
dc.contributor.authorPradhan, Anuj K.
dc.contributor.authorYang, X. Jessie
dc.contributor.authorRobert, Lionel P.
dc.contributor.departmentUniversity of Michigan
dc.contributor.departmentUniversity of Michigan
dc.contributor.departmentUniversity of Michigan
dc.contributor.departmentUniversity of Michigan
dc.contributor.departmentUniversity of Massachusetts Amherst
dc.contributor.departmentUniversity of Michigan
dc.contributor.departmentUniversity of Michigan
dc.date2023-09-24T00:40:40.000
dc.date.accessioned2024-04-26T18:46:36Z
dc.date.available2019-07-31T00:00:00Z
dc.date.issued2019-01-01
dc.description.abstractExplanations given by automation are often used to promote automation adoption. However, it remains unclear whether explanations promote acceptance of automated vehicles (AVs). In this study, we conducted a within-subject experiment in a driving simulator with 32 participants, using four different conditions. The four conditions included: (1) no explanation, (2) explanation given before or (3) after the AV acted and (4) the option for the driver to approve or disapprove the AV’s action after hearing the explanation. We examined four AV outcomes: trust, preference for AV, anxiety and mental workload. Results suggest that explanations provided before an AV acted were associated with higher trust in and preference for the AV, but there was no difference in anxiety and workload. These results have important implications for the adoption of AVs.
dc.description.pages428-442
dc.identifier.doihttps://doi.org/10.1016/j.trc.2019.05.025
dc.identifier.urihttps://hdl.handle.net/20.500.14394/35716
dc.relation.ispartofTransportation Research C: Emerging Technologies
dc.relation.urlhttps://scholarworks.umass.edu/cgi/viewcontent.cgi?article=1623&context=mie_faculty_pubs&unstamped=1
dc.rightsUMass Amherst Open Access Policy
dc.rights.urihttp://creativecommons.org/licenses/by/4.0/
dc.source.issue104
dc.source.statuspublished
dc.subjectautomated vehicle explanation
dc.subjectartificial intelligence explanation
dc.subjectvehicle autonomy
dc.subjecttechnology autonomy
dc.subjectautomated vehicle trust
dc.subjectautomated vehicle preference
dc.subjectanxiety
dc.subjectmetnal workload
dc.subjectautomated vehicle acceptance
dc.subjectartifical intelligence transparency
dc.titleLook who's talking now: Implications of AV's explanations on driver's trust, AV preference, anxiety and mental workload
dc.typearticle
dc.typearticle
digcom.contributor.authorDu, Na
digcom.contributor.authorHaspiel, Jacob
digcom.contributor.authorZhang, Qiaoning
digcom.contributor.authorTilbury, Dawn
digcom.contributor.authorisAuthorOfPublication|email:anujkpradhan@umass.edu|institution:University of Massachusetts Amherst|Pradhan, Anuj K.
digcom.contributor.authorYang, X. Jessie
digcom.contributor.authorRobert, Lionel P.
digcom.date.embargo2019-07-31T00:00:00-07:00
digcom.identifiermie_faculty_pubs/623
digcom.identifier.contextkey15029806
digcom.identifier.submissionpathmie_faculty_pubs/623
dspace.entity.typePublication
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