Publication:
Can Robots Replace Librarians? Experiences Using a Chat Bot to Respond to IM Questions

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dc.audienceUniversity Library
dc.contributor.authorMeincke, David
dc.contributor.departmentJohnson & Wales University - Providence
dc.coverage.locationFloor 2
dc.coverage.locationRhode Island
dc.coverage.temporal2018-05-04T15:15:00-07:00
dc.coverage.temporal2018-05-04T14:30:00-07:00
dc.date2023-09-23T19:59:07.000
dc.date.accessioned2024-04-26T08:10:34Z
dc.date.available2024-04-26T08:10:34Z
dc.date.issued2018-05-04
dc.description.abstractThis poster will use text and statistical data to describe the conditions that led to development of a chat bot. It will use text and graphics to illustrate the steps involved in building and launching the bot, and it will use text and statistical data to illustrate its functionality in responding to IM reference questions. A laptop will also be available to demo backend (developer code, etc.) as well as frontend (bot responses to questions in real time Two or three takeaways - The poster session will demonstrate the basic steps that are needed to integrate a chatbot to library chat software - The session will show cases where a chatbot can be helpful (and where it is not)
dc.description.abstractLearn how a busy urban university is piloting the use of a chat bot to respond to research and reference questions after hours.
dc.identifier.urihttps://hdl.handle.net/20.500.14394/636
dc.relation.urlhttps://scholarworks.umass.edu/cgi/viewcontent.cgi?article=1082&context=acrl_nec_conf&unstamped=1
dc.source.statuspublished
dc.subjectReference Technology and Tools
dc.subjectchatbot
dc.subjectacademic libraries
dc.subjectIM questions
dc.subjectbot interaction
dc.subjectLibrary and Information Science
dc.titleCan Robots Replace Librarians? Experiences Using a Chat Bot to Respond to IM Questions
dc.typeposter
dc.typeevent
digcom.contributor.authorisAuthorOfPublication|email:dmeincke@jwu.edu|institution:Johnson & Wales University - Providence|Meincke, David
digcom.identifieracrl_nec_conf/2018/posters/2
digcom.identifier.contextkey11382746
digcom.identifier.submissionpathacrl_nec_conf/2018/posters/2
dspace.entity.typePublication
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2018 ACRL NEC Annual Conference