Loading...
Thumbnail Image
Publication

Service to-go: The Customer Experience in the Street Food Sector through the Eyes of its Operators

Citations
Altmetric:
Abstract
Since the proclamation of the experience economy (Pine & Gilmore, 1998), companies have turned their focus from selling goods to selling experiences. The street food sector has been serving up experiences since the 1700s. Yet very little is actually known in regards to how these business entities deliver these experiences. The purpose of this study is to explore street food vendor operators’ perception of the factors that contribute to the customer experience in the street food sector. In doing so, this paper provides valuable information about demographics of street food operators and customers, what kinds of experiences they are opt to deliver, and the reasons why their customers eat street food.
Type
event
event
Date
2011-01-07
Publisher
Degree
License
License
Research Projects
Organizational Units
Journal Issue
Embargo Lift Date
DOI
Publisher Version
Embedded videos