Design of a Restaurant Kiosk Interface

Zhang, Lu

Publication:
Design of a Restaurant Kiosk Interface

dc.contributor.advisor	Anna S.Mattila asm6@psu.edu
dc.contributor.author	Zhang, Lu
dc.contributor.department	The Pennsylvania State University
dc.coverage.temporal	2011-01-07T15:15:00-08:00
dc.coverage.temporal	2011-01-07T14:30:00-08:00
dc.date	2023-09-22T21:33:25.000
dc.date.accessioned	2024-04-26T17:34:57Z
dc.date.available	2024-04-26T17:34:57Z
dc.date.issued	2011-01-07
dc.description.abstract	Self-service technology (SST) has been widely adopted by service oriented companies in different settings, such as hotel, restaurant, and airport. Although customers are less hesitant about using SST nowadays than before, how to increase customer satisfaction and repeat patronage remains an unresolved issue in this area. The current study proposed a new interface for restaurant kiosk, which has a human figure as a virtual server. It can invoke social responses, which cannot be achieved by a standardized restaurant kiosk interface, from customers. Besides, making customers feel like interacting with a real person rather than a machine will enhance the enjoyment of purchasing experience. A detailed illustration of specific programming codes used in MATLAB was provided. MATLAB is a widely used software environment for system designs. It is a powerful linear algebra tool, with a set of toolboxes that extend its basic functionality. This study focuses on design aspect, and uses theories from communication and information technology as design guidelines.
dc.identifier.uri	https://hdl.handle.net/20.500.14394/30015
dc.relation.url	https://scholarworks.umass.edu/cgi/viewcontent.cgi?article=1229&context=gradconf_hospitality&unstamped=1
dc.source.status	published
dc.subject	Information Technology
dc.subject	restaurant kiosk
dc.subject	self-service technology
dc.subject	interface design
dc.subject	MATLAB
dc.subject	medium equation
dc.subject	social response
dc.subject	enjoyment
dc.subject	fun
dc.title	Design of a Restaurant Kiosk Interface
dc.type	event
dc.type	event
digcom.contributor.author	isAuthorOfPublication\|email:lxz152@psu.edu\|institution:The Pennsylvania State University\|Zhang, Lu
digcom.identifier	gradconf_hospitality/2011/Poster/46
digcom.identifier.contextkey	1560788
digcom.identifier.submissionpath	gradconf_hospitality/2011/Poster/46
dspace.entity.type	Publication