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Examining the relationship among E-SERVICEQUAL, relational benefits, and relationship quality in online tourism portals: The moderating role of personality traits
Citations
Abstract
The purpose of this study is to develop and test a model that will explain the potential influences of “eService quality,” “relational benefits,” and “relationship quality” on E-loyalty in the context of tourism websites. In addition, the study will investigate the potential moderating impact of personality differences (e.g., “variety-seeking” and “relationship-proneness”) on the relationship between relationship quality and E-loyalty.
Type
Poster
Date
2011-01-07