Jul 29th, 3:15 PM - 4:15 PM


The Organizational Culture Audit: A Model for Hospitality Executives


Denver, Colorado USA


Development of a compelling organizational culture continues to be an imperative for hospitality executives. Identifying culture deficiencies or gaps is an important step in creating such a culture. The following study links theory with application providing a tool for researchers and practitioners as well. First, a conceptual model of cultural analysis is provided based on past research. Next, a five-step model analyzing ten cultural areas is proposed, and recommendations are provided for implementation in the hospitality environment.