Author Bios (50 Words for each Author)

Ulrike Gretzel is a senior fellow at the Center for Public Relations, Annenberg School for Communication and Journalism, University of Southern California. Her research focuses on the role and impact of technology in human experiences.

Tazim Jamal is a Professor in Recreation, Park and Tourism, Texas A&M University. Her research focuses on tourism and sustainability. She is the author of Justice and Ethics in Tourism (2019), co-editor of The SAGE Handbook of Tourism Studies (2009), and Associate Editor of the Encyclopedia of Tourism, 2nd ed.

Abstract (150 Words)

Smart tourism development has received tremendous attention worldwide, but relevant literature remains largely focused on the technological aspects of achieving the greater economic growth and efficiency through innovation, mobility, inclusion and environmental sustainability the smart paradigm promises. While well-being and experience enhancement are considered at the individual level of tourists and (sometimes) residents, guiding principles for achieving responsible smart tourism at the destination level are lacking. Addressing these concerns, this paper begins to explore justice and ethics principles that offer the potential to help facilitate good governance of sustainable smart destinations. By merging smart tourism goals with justice and ethics considerations the paper presents preliminary guidelines for theory building, public policy and development practice in the context of smart destinations governance, and future research in this area.

Keywords: smart tourism; sustainable development; governance, ethics, justice, responsible tourism

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Guiding principles for good governance of the smart destination

Smart tourism development has received tremendous attention worldwide, but relevant literature remains largely focused on the technological aspects of achieving the greater economic growth and efficiency through innovation, mobility, inclusion and environmental sustainability the smart paradigm promises. While well-being and experience enhancement are considered at the individual level of tourists and (sometimes) residents, guiding principles for achieving responsible smart tourism at the destination level are lacking. Addressing these concerns, this paper begins to explore justice and ethics principles that offer the potential to help facilitate good governance of sustainable smart destinations. By merging smart tourism goals with justice and ethics considerations the paper presents preliminary guidelines for theory building, public policy and development practice in the context of smart destinations governance, and future research in this area.

Keywords: smart tourism; sustainable development; governance, ethics, justice, responsible tourism