Author Bios (50 Words for each Author)

Cheong Fan is a Doctoral Student of Hospitality Management at Macau University of Science and Technology in China. She is currently working on developing and experimentally testing interventions that make casino hotels more environmental friendly.

Lee Younghee is an Assistant Professor of Faculty of Hospitality and Tourism Management, Macau University of Science and Technology in China. Her research is in tourism destination management and heritage tourism in general and lately in spiritual tourism and smart tourism.

Abstract (150 Words)

This study developed the Environmental Management System (EMS) for a green casino hotel in Macau. The environmental practices of casino hotels are different from general hotels due to the distinctive patterns. Thus, the application of general EMS in casino hotels is not suitable. The casino hotel EMS indicator was initially selected from ISO 14000 and nine representative green hotel evaluation systems. The Delphi method and systems approach worked with government officials, academics, and hotel managers to modify the questionnaire with 38 experts to determine the preliminary EMS evaluation framework. The results reveal indicators suitable for use, and indicators should be implemented in Macau’s casino hotel industry first. The EMS of this study provides management enlightenment for the government, hoteliers, and consumers to improve environmental management in the systems theory perspective from social, economy, and the natural environment.

Keywords: Environmental management system (EMS), green casino hotel, systems theory, Delphi, Macau

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Developing an environmental management system for green casino hotel evaluation

This study developed the Environmental Management System (EMS) for a green casino hotel in Macau. The environmental practices of casino hotels are different from general hotels due to the distinctive patterns. Thus, the application of general EMS in casino hotels is not suitable. The casino hotel EMS indicator was initially selected from ISO 14000 and nine representative green hotel evaluation systems. The Delphi method and systems approach worked with government officials, academics, and hotel managers to modify the questionnaire with 38 experts to determine the preliminary EMS evaluation framework. The results reveal indicators suitable for use, and indicators should be implemented in Macau’s casino hotel industry first. The EMS of this study provides management enlightenment for the government, hoteliers, and consumers to improve environmental management in the systems theory perspective from social, economy, and the natural environment.

Keywords: Environmental management system (EMS), green casino hotel, systems theory, Delphi, Macau