Perspectives in Asian Leisure and Tourism
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This journal has moved to https://openpublishing.library.umass.edu/palat/.
PALAT is a journal focused upon the hospitality, tourism and leisure industries. Hospitality includes a wide range of individual industries, including lodging, resorts, food & beverage, contract food service, casinos, clubs, etc.
Tourism is a very broad field that focuses upon the tourist, the destination, and the act or processing of touring. It encompasses what tourists and travelers do while touring, and how they behave and make purchases at their destinations.
Leisure includes both local and distant activities at recreational outlets, national parks, gardens, beaches, ski resorts, etc. Many times, aspects of leisure are inextricably woven into tourism and hospitality. This journal seeks to serve those who provide such services for these intrepid adventurers.
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Publication A comparative exploration of foodservice workers’ illicit drug useKitterlin-Lynch, Miranda; Thomas, Lisa Young; Cain, Lisa NThe U.S. foodservice industry has been identified as having the highest incidence of employee illicit drug use among all sectors of U.S. industries. This qualitative study attempts to identify the factors contributing to this top position in comparison to other industries (i.e., retail or transportation) and whether these factors are different than in other industries. Behavior theory and reinforcement sensitivity theory are the primary theories that created the foundation for this research. In-depth employee interviews were conducted to examine both possible motivators for and possible inhibitors to illicit drug use. The findings identified environmental workplace norms that both encourage and discourage employee illicit drug use, and also revealed reward stimuli that seem to boost employee illicit substance use and punishment stimuli that dampen it. Future empirical investigations using the study’s findings are recommended to identify solutions to decrease the foodservice illicit drug usage.Publication Leadership Profile: Belinda YeungAlongkornpradap, Atcharee; Niu, CharleneBelinda Yeung is a leader in the hospitality industry. She has risen to the highest levels of organizational leadership, guiding firms in China, Hong Kong, and the USA. This is one of five profiles of leaders in the hospitality and tourism industries.Publication Leadership Profile: Danny MeyerBailey, Morgan; Coyle, Brianna; Mendez, JuanDanny Meyer is showcased as a restaurateur extraordinaire. His unique leadership style engages staff and customers to create a dining experience that is both pleasurable and memorable. This is one of five profiles of leaders in the hospitality and tourism industries.Publication Leadership Profile: Robert IgerCoyle, BriannaRobert Iger emerged as a dynamic leader of the Walt Disney Company who led it not only through difficult economic times, but into an era of international expansion and success. The latest new parks in Hong Kong and Shanghai (to be opened soon) have solidified Disney's commitment to business in China. This is one of five profiles of leaders in the hospitality and tourism industries.Publication Leadership Profile: Steve WynnMendez, Juan; Coyle, Brianna; Alongkornpradap, AtchareeSteve Wynn is a visionary who has reshaped the gaming industry in both Macau and the USA. His focus upon producing revenue from all departments in the casino resort was a strong departure from the past practice of using supporting departments to generate casino revenue. His leadership style has inspired many to rethink the casino resort business, both in terms of facilities and in customer service experience. This is one of five profiles of leaders in the hospitality and tourism industries.Publication Leadership Styles and Asian TourismAlongkornpradap, Atcharee; Bailey, Morgan; Coyle, Brianna; Mendez, Juan; Niu, Charlene; Zhai, Jianwu; Roberts, ChrisLeadership in Hospitality and Tourism is multifaceted and reflects the many dimensions of the fields. Behind the innovations and advancements are the individuals that emerged as leaders who generated them. Leadership in Asian Tourism is explored; five industry leaders are introduced and then showcased in separate articles that follow.Publication Academic Perspectives of US Hospitality Programs: A Ranking ReportDolasinski, Mary Jo; Roberts, ChrisAdministrators of hospitality programs in the US rank ordered 38 US hospitality educational institutions. The list of 38 hospitality programs was developed from ranking studies that had been recently published in academic journals by researchers and “for profit” organizations. A key distinction of this study was considering the perspectives of deans, directors, and academic program chairs hospitality programs in the US. A high degree of commonality was identified. The two key attributes that were identified as most important in ranking were experience/internships and curriculum, suggesting that the curricular and co-curricular aspects were of higher assessment value than other factors such as location, quality of facilities, program size, or numbers of faculty.Publication Destination Branding: Creating a Destination of ChoiceTan, Alex JSBranding a Destination is about giving careful thought to precisely what the destination should evoke in people’s minds. Nations, cities and even individual hotels and resorts can become a destination that can be branded.Publication Hotel Leadership Competencies: Senior Executive Leader PerspectivesReynolds, Joel; Dolasinski, Mary JoThe emergence of new technologies, globalization, evolving customer demands, and a changing workforce profile in the hotel industry prompted this exploratory investigation on leadership competencies for hotels. Using qualitative research methods, senior executive leaders from major hotel companies in the lodging industry were interviewed and through analysis, eighteen hotel leadership competencies emerged. Many competencies found in this study were consistent with previous research, while several new competencies were identified including, the proficient use of technology and social media, being adept at working in accelerated timeframes, ability to deliver learning based on workforce expectations, being accessible and available, and acting with authenticity.Publication Emerging Technologies in Hospitality and Tourism Education and Training: A Systematic Literature ReviewReynolds, Joel; Dolasinski, Mary JoPurpose: As technology continues to evolve and disrupt all aspects of the hospitality and tourism industry, it is important to explore the effectiveness of these technologies on the learner. Methodology The current study conducted a systematic literature review of 26 research articles focused on exploring the current and emerging technologies used in hospitality and tourism education and training between the years of 2015-2021. The majority of studies (n=20) focused on academic education, with the remainder on industry training. Findings: During this timeframe the predominant technology being used were simulations, virtual field trips, and general online training. Other technologies included clickers, video, wearable, social networks, virtual meeting, tablets, and games. The targeted studies implemented the technology in several ways; including in-person, remote, and as a replacement or hybrid option. Multiple research methods were used to assess the use of the various technologies used. Originality: There are tremendous changes occurring both in student expectations and instructional delivery in higher education classrooms and technology is playing a central role. Exploring the effectiveness of these technologies and determining gaps in research is critical in assisting academics to use the most effective technology in the classroom. This study is the first step in assessing current literature and determining gaps in research.
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