Shea, Linda

Profile Picture
Email Address
Birth Date
Research Projects
Organizational Units
Job Title
Professor of Marketing and Associate Dean for Undergraduate Programs, Department of Hosiptality and Tourism Management, Isenberg School of Management
Last Name
Shea
First Name
Linda
Discipline
Business
Marketing
Expertise
Complaint Behavior and Service Recovery
Consumer Expectations and Service Quality
Services Marketing; Research Methods
Introduction
Name

Filters

20101
Reset filters

Settings

Citations

Search Results

Now showing 1 - 2 of 2
  • Thumbnail Image
    Publication
    Revealing Key Competencies of Hospitality Graduates Demanded by Industry: A 25-year review
    (2010-07-31) Johanson, Misty; Ghiselli, Richard; Shea, Linda J; Roberts, Chris
    Significant changes in the competitive environment of business and education, along with changes in the macro-environment, point to the need for curriculum reform in hospitality and tourism management. Determining relevant competencies and skill sets has helped human resource managers over the years to improve hiring and selection practices, in developing strategies to retain managers, and in career planning initiatives. This study is a review of competencies that have been emphasized by hospitality industry leaders for success in the field over the years, and to report similarities as well as key changes in skills demanded of students graduating from hospitality management programs.
  • Thumbnail Image
    Publication
    A Comparison Of Hotel Executive Teams In Singapore And The Northeastern US
    Roberts, Chris; Shea, Linda J
    Monitoring the demographics of teams increases our understanding of the types of decisions that are made and the processes used to arrive at them. Data from larege hotels were collected in both the United States (US) and Singapore. Findings indicate hotel and team characteristics for Northeast US cities are similar to those of hotel managers in Singapore, with the exception of educational level and average salary.