Travel Service Gaps for Wheelchair Users

Cole, Shu; Hoback, Noah; Whiteneck, Gale

Publication:
Travel Service Gaps for Wheelchair Users

dc.contributor.author	Cole, Shu
dc.contributor.author	Hoback, Noah
dc.contributor.author	Whiteneck, Gale
dc.contributor.department	Indiana University - Bloomington
dc.contributor.department	Indiana University - Bloomington
dc.contributor.department	Craig Hospital, Englewood, CO
dc.date	2023-09-23T15:01:47.000
dc.date.accessioned	2024-04-26T21:29:21Z
dc.date.available	2024-04-26T21:29:21Z
dc.description	<p>Previously provided</p>
dc.description	Oral Presentation
dc.description.abstract	Although accessibility in the travel industry has improved since the passing of ADA in 1990, individuals traveling in wheelchairs still find travel is not universally accessible. To better understand what the travel industry can do to improve the services to people with disabilities, this study conducted a total of 83 interviews to identify travel service gaps among people with spinal cord injury, their family members/caregivers, therapists, and travel agents who provide service to people with disabilities. Interviews were conducted and analyzed from May to August 2015, and results indicate that although respondents believe overall accessibility has significantly improved in the past 25 years, there is still a lack of travel services that understand the needs of wheelchair users. Travel businesses will have to be creative, not only in creating ways to eliminate the travel hassles for wheelchair users, but also to reduce the costs of servicing travelers with special needs.
dc.identifier.uri	https://hdl.handle.net/20.500.14394/48863
dc.relation.url	https://scholarworks.umass.edu/cgi/viewcontent.cgi?article=1269&context=ttra&unstamped=1
dc.source.status	published
dc.title	Travel Service Gaps for Wheelchair Users
dc.type	event
dc.type	event
digcom.contributor.author	isAuthorOfPublication\|email:colest@indiana.edu\|institution:Indiana University - Bloomington\|Cole, Shu
digcom.contributor.author	isAuthorOfPublication\|email:nghoback@iu.edu\|institution:Indiana University - Bloomington\|Hoback, Noah
digcom.contributor.author	isAuthorOfPublication\|email:gale@craig-hospital.org\|institution:Craig Hospital, Englewood, CO\|Whiteneck, Gale
digcom.identifier	ttra/2016/Qualitative_Research_Workshop/11
digcom.identifier.contextkey	8541424
digcom.identifier.submissionpath	ttra/2016/Qualitative_Research_Workshop/11
dspace.entity.type	Publication