Differences in Work and Family Stress Experienced by Managers and Hourly Employees in the Hotel Industry

O'Neill, John W; Davis, Kelly

Publication:
Differences in Work and Family Stress Experienced by Managers and Hourly Employees in the Hotel Industry

dc.contributor.author	O'Neill, John W
dc.contributor.author	Davis, Kelly
dc.contributor.department	Pennsylvania State University
dc.contributor.department	Pennsylvania State University
dc.coverage.temporal	2009-07-29T17:30:00-07:00
dc.coverage.temporal	2009-07-29T16:30:00-07:00
dc.date	2023-09-22T19:50:57.000
dc.date.accessioned	2024-04-26T20:13:44Z
dc.date.available	2024-04-26T20:13:44Z
dc.date.issued	2009-07-29
dc.description.abstract	During economic downturns like the present one, hospitality industry employees are often asked to do more with less, and this situation creates stress among employees. Employee stress is becoming a significant issue in the hospitality industry, and it is costly for employers and employees alike. Stress results in overall declines in employee productivity, job performance, and customer service, and also results in increases in hostility, withdrawal, and costly turnover and health care costs. While there is agreement that addressing and reducing stress in the hospitality industry is both a noble goal and is capable of resulting in expense reductions for employers, the nature and quantity of hospitality employee stress is not fully understood. Research regarding stress in the hospitality industry is an understudied topic. This study aims to identify the most common work stressors of a sample of 164 managerial and hourly workers who were each interviewed for eight consecutive days, and were employed at 36 different hotels across the United States. Further, this study examines whether there are differences in the types and frequency of work and family stressors between managers and non-managers, and also for men/women and parents/non-parents.
dc.description.sponsorship	We gratefully acknowledge the financial and other assistance of the Alfred P. Sloan Foundationa and the National Institutes of Health.
dc.identifier.uri	https://hdl.handle.net/20.500.14394/42609
dc.relation.url	https://scholarworks.umass.edu/cgi/viewcontent.cgi?article=1075&context=refereed&unstamped=1
dc.source.status	published
dc.subject	Human Resources Management
dc.subject	stress
dc.subject	hotel
dc.title	Differences in Work and Family Stress Experienced by Managers and Hourly Employees in the Hotel Industry
dc.type	pap_emp
dc.type	event
digcom.contributor.author	isAuthorOfPublication\|email:jwo3@psu.edu\|institution:Pennsylvania State University\|O'Neill, John W
digcom.contributor.author	isAuthorOfPublication\|email:kdc156@psu.edu\|institution:Pennsylvania State University\|Davis, Kelly
digcom.identifier	refereed/Sessions/Wednesday/30
digcom.identifier.contextkey	697091
digcom.identifier.submissionpath	refereed/Sessions/Wednesday/30
dspace.entity.type	Publication