A Conceptual Framework to Measure E-Servicescape on a B&B Website

Jeon, Myunghee (Mindy); Jeong, Miyoung

Publication:
A Conceptual Framework to Measure E-Servicescape on a B&B Website

dc.contributor.author	Jeon, Myunghee (Mindy)
dc.contributor.author	Jeong, Miyoung
dc.contributor.department	Iowa State University
dc.contributor.department	University of Massachusetts - Amherst
dc.coverage.temporal	2009-08-01T12:00:00-07:00
dc.coverage.temporal	2009-08-01T11:00:00-07:00
dc.date	2023-09-22T19:51:24.000
dc.date.accessioned	2024-04-26T20:13:30Z
dc.date.available	2024-04-26T20:13:30Z
dc.date.issued	2009-08-01
dc.description.abstract	E-servicescape contributes to facilitating the online customer’s surfing experiences in the course of casual navigation, collecting information, or purchasing a product/service. Despite its importance, few studies on e-servicescape have been noticed in the context of the lodging industry, specifically bed and breakfasts (B&B). This study attempts to examine the dimensions of e-servicescape (ambient, design, search aids and slogans, and functional aspects) as antecedents of perceived e-servicescape quality of B&B Website. It also attempts to measure e-servicescape quality of a B&B Website. Additionally, this study investigates dimensions of the e-servicescape that are the most influential on customers’ decision-making in the selection of a B&B.
dc.identifier.uri	https://hdl.handle.net/20.500.14394/42576
dc.relation.url	https://scholarworks.umass.edu/cgi/viewcontent.cgi?article=1155&context=refereed&unstamped=1
dc.source.status	published
dc.subject	Information and Communication Technologies and Information Systems Lodging Operations
dc.subject	Keywords: Servicescape
dc.subject	e-servicescape
dc.subject	perceived Website service quality
dc.subject	B&B Websites
dc.title	A Conceptual Framework to Measure E-Servicescape on a B&B Website
dc.title.alternative	E-servicescape of B&B Website
dc.type	pap_con
dc.type	event
digcom.contributor.author	isAuthorOfPublication\|email:mjeon@iastate.edu\|institution:Iowa State University\|Jeon, Myunghee (Mindy)
digcom.contributor.author	isAuthorOfPublication\|email:mjeong@isenberg.umass.edu\|institution:University of Massachusetts - Amherst\|Jeong, Miyoung
digcom.identifier	refereed/Sessions/Saturday/14
digcom.identifier.contextkey	697932
digcom.identifier.submissionpath	refereed/Sessions/Saturday/14
dspace.entity.type	Publication
relation.isAuthorOfPublication	56611946-e67a-4353-adba-3acfbf09ffb4
relation.isAuthorOfPublication.latestForDiscovery	56611946-e67a-4353-adba-3acfbf09ffb4