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An Examination of an Integrated Tourist Satisfaction Model: Expectations and Desires Congruency

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dc.contributor.authorYun, Dongkoo
dc.contributor.authorPyo, Sungsoo
dc.contributor.departmentTourism Research Centre, School of Business Administration, University of Prince Edward Island
dc.contributor.departmentDepartment of Tourism Management, Kyonggi University
dc.date2023-09-23T16:22:14.000
dc.date.accessioned2024-04-26T21:26:49Z
dc.date.available2024-04-26T21:26:49Z
dc.description.abstractThis study proposed an extended integrated tourist satisfaction model based on two theories, expectancy-disconfirmation and desire-congruency, and empirically tested the model by using 643 surveys collected through three consecutive surveys (travel intentions and pre- and post-travel surveys). As a result, goodness-of-fit measures from the measurement and structural equation modeling indicated that the model was highly acceptable and applicable for interpretation. The results suggest that tourists encode satisfaction as important synopses of the product consumed. Further, the study helps clarify the role of expectations, motivations/desires, perceived quality of performance (evaluation of the destination’s attributes), and perceived quality of experience (achievement of travel desires and motivations) on overall satisfaction, and the effect of overall satisfaction on complaining behaviors and future behavioral intentions.
dc.identifier.urihttps://hdl.handle.net/20.500.14394/48579
dc.relation.urlhttps://scholarworks.umass.edu/cgi/viewcontent.cgi?article=1832&context=ttra&unstamped=1
dc.source.statuspublished
dc.subjecttourist satisfaction
dc.subjectexpectancy-disconfirmation
dc.subjectdesire-congruency.
dc.titleAn Examination of an Integrated Tourist Satisfaction Model: Expectations and Desires Congruency
dc.typeevent
dc.typeevent
digcom.contributor.authorYun, Dongkoo
digcom.contributor.authorPyo, Sungsoo
digcom.identifierttra/2013/AcademicPapers_Oral/14
digcom.identifier.contextkey9380583
digcom.identifier.submissionpathttra/2013/AcademicPapers_Oral/14
dspace.entity.typePublication
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