Cultural Communication For New Nurse Residents: K.I.N.D Communication Toolkit

Caraballo, Jennifer

Publication:
Cultural Communication For New Nurse Residents: K.I.N.D Communication Toolkit

dc.contributor.advisor	Genevieve Chandler PHD RN
dc.contributor.advisor	Genevieve Chandler PHD RN
dc.contributor.author	Caraballo, Jennifer
dc.contributor.department	University of Massachusetts Amherst
dc.contributor.department	Doctor of Nursing Practice
dc.contributor.department	Psychiatric Mental Health Nurse Practitioner (PMHNP)
dc.date	2024-01-22T14:08:06.000
dc.date.accessioned	2024-04-26T19:35:11Z
dc.date.available	2024-04-26T19:35:11Z
dc.date.issued	2020-01-01
dc.date.submitted	May
dc.description.abstract	Background: Microaggressions can create a hostile work environment and decrease rapport and functioning in clinical and personal relationships. Exposure to micro aggression and implicit bias results in micro trauma and possible compassion fatigue by medical staff. Symptoms can include headaches, poor sleep, depressions, and anxiety, similar to compassion fatigue. Purpose: To develop a toolkit for healthcare staff to use as educational material to facilitate for cultural communication and cultural humility. Methods: Nurses that were enrolled in a nurse residency program at a level 1 trauma center participated in the education of a communication toolkit related to K.I.N.D communication project. K.I.N.D stands for knowledgeable, inclusive, non-bias and delivery. It was developed in part of a capstone project that focuses on implicit bias awareness in communication to decrease microaggressions and increase health outcomes for disadvantaged populations. Education was provided using PowerPoint, interactive activities, videos and open-ended dialogue discussions. Results: The Cultural Assessment Screening tool was administered both pre and post to 35 new nurse residents with resulting changes in cultural competence scores not statistically significantly. However, qualitative data yielded positive responses, reporting personal experiences with implicit bias and a desire to utilize resources in the tool kit as well as an appreciation for the in-service. Conclusion: Utilization of toolkit increases awareness of cultural micro aggression, implicit bias by healthcare staff and decrease micro traumas in the clinical setting an. While survey tool may not have been sensitive enough for the specific intervention, qualitative data was able to yield positive results and feedback regarding the toolkit.
dc.identifier.doi	https://doi.org/10.7275/17372176
dc.identifier.uri	https://hdl.handle.net/20.500.14394/37943
dc.relation.url	https://scholarworks.umass.edu/cgi/viewcontent.cgi?article=1230&context=nursing_dnp_capstone&unstamped=1
dc.rights.uri	http://creativecommons.org/licenses/by-nc-nd/3.0/
dc.source.status	published
dc.subject	Cultural
dc.subject	communication
dc.subject	implicit bias
dc.subject	microaggression
dc.subject	microtrauma
dc.subject	Behavioral Disciplines and Activities
dc.subject	Medicine and Health Sciences
dc.subject	Nursing
dc.subject	Other Medicine and Health Sciences
dc.subject	Other Nursing
dc.subject	Other Psychiatry and Psychology
dc.subject	Psychiatric and Mental Health Nursing
dc.subject	Psychiatry and Psychology
dc.subject	Public Health and Community Nursing
dc.subject	Social and Behavioral Sciences
dc.title	Cultural Communication For New Nurse Residents: K.I.N.D Communication Toolkit
dc.type	open
dc.type	article
digcom.contributor.author	isAuthorOfPublication\|email:jennycarab@yahoo.com\|institution:University of Massachusetts Amherst\|Caraballo, Jennifer
digcom.identifier	nursing_dnp_capstone/236
digcom.identifier.contextkey	17372176
digcom.identifier.submissionpath	nursing_dnp_capstone/236
dspace.entity.type	Publication